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Transit Station and Stop Adoption Programs
Available in: Category: Planning and Design,Capital Assets Publish Date: 04/30/2013
TRB’s Transit Cooperative Research Program (TCRP) Synthesis 103: Transit Station and Stop Adoption Programs highlights programs in which local organizations, citizens, or other groups adopt a transit station or stop, recognizing the groups and providing cleanup or other monitoring activities for the transit agency. 

Transit Tech Toolkit
Available in: Category: Management and Administration,Transit Operations Publish Date: 11/01/2018
The Coalition for Smarter Transportation published a Transit Tech Toolkit designed to provide information to transit agencies looking to incorporate multi-modal fare media collection and trip planning. The toolkit contains policy reports, active RFPs, RFP samples, webinars and a vendor directory.

Transit Technical Training, Volume 1: Guide to Applying Best Practices and Sharing Resources
Available in: Category: Management and Administration,Transit Personnel Publish Date: 07/27/2018
TRB's Transit Cooperative Research Program (TCRP) Research Report 199: Transit Technical Training, Volume 1: Guide to Applying Best Practices and Sharing Resources documents the best models of technical training programs serving U.S. and international transportation agencies and related industries. This report includes information about National RTAP's eLearning, training modules, technical briefs, online chat, resource catalog, cloud-based applications, toolkits and webinars.

Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training
Available in: Category: Management and Administration,Transit Personnel Publish Date: 07/27/2018
TRB's Transit Cooperative Research Program (TCRP) Research Report 199: Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training provides public transportation agencies with best practices, strategies, and resources to assist with the implementation of effective and innovative training programs and techniques for front-line employees. 

The report provides details about Exemplar Training Courses, including National RTAP courses.  National RTAP is cited in this report for innovative training technology, reduced infrastructure requirements, cost-effective, scalable approach and addressing legal barriers to shared training. National RTAP Executive Director Robin Phillips was interviewed as part of the rese...

Transit, Call Centers, and 511: A Guide for Decision Makers
Available in: Category: Management and Administration,Transit Operations Publish Date: 01/01/2009
TRB’s Transit Cooperative Research Program (TCRP) Report 134: Transit, Call Centers, and 511: A Guide for Decision Makers explores the operational characteristics of 511 telephone traveler information systems and examines how 511 systems interact with transit system call centers. This report inventories existing 511 systems throughout the country, documents the extent of transit participation and transit agency experiences with 511, and presents guidance to assist transit agencies and 511 system administrators in determining a transit-511 telephone strategy. 

Transit's Role in Emergency Response
Available in: Hardcopy Category: Safety and Security,Transit Personnel Publish Date: 01/14/2018
Transit providers do an excellent job of planning—everything from routes to staffing to equipment needs to ridership expansion. But how can they plan for the unexpected? By their very nature, emergencies are unpredictable. That’s why the time to develop a detailed plan—and to convey that plan to key community partners—is before disaster strikes.  This National RTAP Technical Brief, Transit's Role in Emergency Response, provides important information for transit providers keep in mind to plan for unexpected emergencies.  The brief was released in 2002 and updated in 2018.

Translating Limited English Proficiency into Practice
Available in: Category: Programs and Regulations,Management and Administration Publish Date: 02/21/2011

Produced by the U.S. Department of Justice (U.S. DOJ), Translating Limited English Proficiency into Practice presents the importance of Title VI of Civil Rights Act, and how to avoid discriminating against those who do not speak English. Limited English Proficient individuals are those who have a limited ability to speak, read, write or understand English, and it is against the law for recipients of federal funds to discriminate against LEP individuals. In addition, recipients of federal funds must provide LEP individuals “meaningful access” to their services.   This video explains what “meaningful access” is.


Transportation and the Role of Hospitals
Available in: Category: Rider Groups,Mobility Management Publish Date: 11/01/2017
This American Hospital Association guide, Transportation and the Role of Hospitals, explains the link between transportation and health and discusses the role of hospitals and health systems in addressing transportation issues, improving access and helping design and support better transportation options.  Case studies from rural areas highlight hospitals and health systems that are successfully addressing transportation issues in their communities.

Transportation by the Numbers: Getting the Most Out of Transportation Services
Available in: Hardcopy Category: Rider Groups Publish Date: 11/01/2007
Transportation by the Numbers: Getting the Most Out of Transportation Services, Understanding Costs, Benefits, and Solutions, is an NCST publication focusing on providing human service agencies and other senior transportation agencies with tools to analyze the costs of current programs and improve operations based on those analyses.

National RTAP has a copy of the CD-ROM available for loan. The CD-ROM contains a workbook and a spreadsheet for annual expenses.  If you would like to borrow the CD-ROM, please contact info@nationalrtap.org.  

Transportation Coordination: A Guide to Making it Work for You
Available in: Hardcopy Category: Planning and Design,Mobility Management,National RTAP,Transit Personnel Publish Date: 01/01/1995
National RTAP's Transportation Coordination: A Guide to Making it Work for You module focuses on the benefits of coordinating community and human services transportation efforts. The training module includes a resource guide and a DVD video supplement.