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2 the Point Training Introductory Webinar
Available in: Hardcopy Category: Management and Administration,National RTAP Publish Date: 06/26/2013
This is a PDF and video recording of the presentation given during the 2 the Point Training: Introductory Webinar on June 26, 2013. 2 the Point Training cards are quick refresher trainings for drivers on a variety of topics, including safety, emergencies, and transporting non-ambulatory passengers.

A Guide for Planning and Operating Flexible Public Transportation Services
Available in: Category: Planning and Design Publish Date: 01/01/2010
TRB's Transit Cooperative Research Program (TCRP) Report 140: A Guide for Planning and Operating Flexible Public Transportation Services explores the issues surrounding flexible transit services for transit agencies of all sizes.

A Guide for Public Transportation Pandemic Planning and Response
Available in: Category: Safety and Security Publish Date: 06/01/2014
Produced by the National Cooperative Highway Research Program (NCHRP), A Guide for Public Transportation Pandemic Planning and Response is designed to help small urban and rural transportation systems prepare for pandemic outbreaks, as well as seasonal infectious diseases. Included are tools and information on where to find current recommendations from federal agencies prior to and during a pandemic.

A Guide to Developing Financial Plans and Performance Measures for Transportation Asset Management
Available in: Category: Programs and Regulations,Management and Administration,Capital Assets Publish Date: 03/01/2019
TRB's National Cooperative Highway Research Program (NCHRP) Research Report 898: A Guide to Developing Financial Plans and Performance Measures for Transportation Asset Management presents guidance for state departments of transportation (DOTs) and other agencies conducting financial analyses and developing financial plans to support efficient and effective management of the agency’s transportation assets. The guide addresses fiscal and programmatic constraints associated with federal and state legislation; methodologies for valuing assets, forecasting and allocating financial resources; financial performance measures and targets; and practical concerns related to financial markets and accounting requirements. 

A Handbook for Measuring Customer Satisfaction and Service Quality
Available in: Category: Transit Operations Publish Date: 01/01/1999
TRB's Transit Cooperative Research Program (TCRP) Report 47: A Handbook for Measuring Customer Satisfaction and Service Quality focuses on how to measure customer satisfaction and how to develop transit agency performance measures. The authorsprovide methods on how to identify,and implement, and evaluate customer satisfaction and customer-defined quality service.

A Handbook: Using Market Segmentation to Increase Transit Ridership
Available in: Category: Management and Administration,Rider Groups Publish Date: 01/01/1998
TRB's Transit Cooperative Research Program (TCRP) Report 36: A Handbook: Using Market Segmentation to Increase Transit Ridership was written to provide information to transit managers and staff on market research as it is practiced in transit.  It includes an overview of market segmentation, basic approaches and concepts, and marketing procedures.  The information provided also provides guidance on how to integrate market research into transit agencies. 
 




A Mission to Serve: State Activities to Help Military Veterans Access Transportation
Available in: Category: Programs and Regulations,Rider Groups Publish Date: 01/01/2013
A Mission to Serve: State Activities to Help Military Veterans Access Transportation from the National Conference of State Legislatures compiles the results of a survey analyzing what states are doing to help veterans access transportation. Topics include inter-agency coordination, funding, programming and more. Examples of state-level activities are included.

A National Training and Certification Program for Transit Vehicle Maintenance Instructors
Available in: Category: Management and Administration,Transit Operations,Capital Assets Publish Date: 01/01/2015
TRB's Transit Cooperative Research Program (TCRP) Report 178: A National Training and Certification Program for Transit Vehicle Maintenance Instructors looks at best practices for training transit vehicle maintenance instructors, and proposes a national program for certifying instructors.

A Qualitative Analysis of Bus Simulator Training on Transit Incidents: A Case Study in Florida
Available in: Category: Safety and Security,Management and Administration Publish Date: 06/15/2013
This report is the result of tracking three public transit agencies in Florida as they implemented bus simulator training. The report discusses the results of implementation, as well as best practices for implementing this type of training.

A Research Roadmap for Transportation and Public Health
Available in: Category: Programs and Regulations,Management and Administration,Planning and Design,Capital Assets,Mobility Management Publish Date: 01/09/2020
States and localities are beginning to recognize and act on the connection between health and transportation. A growing number of entities have produced a number of resources, guidance documents, and strategic plans on the topic. The TRB National Cooperative Highway Research Program's NCHRP Research Report 932: A Research Roadmap for Transportation and Public Health builds upon this body of work to provide a plan for funding research over the next decade that can lead to greater consideration of health issues in transportation contexts. The report includes an implementation plan and a document on the research methods and background materials from the project.

National RTAP has a print copy of this report available for loan.  If you would like to borrow it, ema...