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Customer Driven Service (Instructor's Training Module)
Available in: Hardcopy Category: Transit Operations,National RTAP,Transit Personnel Publish Date: 06/28/2011
National RTAPs Customer Driven Service Instructors Training Module focuses on teaching transit staff that interact with customers the importance of customer service, as well as providing them with the tools and training they need to provide excellent customer service regardless of the situation or the customer. This instructors guide offers fast facts, best practices, exercises, quizzes and other guidelines to help drivers, dispatchers and other transit staff cultivate the best attitude for truly excellent customer service.

The instructors component of Customer Driven Service includes the instructors guide and instructors disc, a DVD. DVDs that can be viewed on television DVD players are also available upon request to info@nationalrtap.org.

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Customer Driven Service (Learner's Training Module)
Available in: Hardcopy Category: Transit Operations,National RTAP,Transit Personnel Publish Date: 06/28/2011
National RTAPs Training Module, Customer Driven Service, focuses on teaching transit staff that interact with customers the importance of customer service, as well as providing them with the tools and training they need to provide excellent customer service regardless of the situation or the customer. This learner’s guide offers fast facts, best practices, exercises, quizzes and other guidelines to help drivers, dispatchers and other transit staff cultivate the best attitude for truly excellent customer service.

The learners component of Customer Driven Service includes a learner's guide and Self-Paced eLearning Course on CD. DVDs that can be viewed on television DVD players are also available upon request to info@nationalrtap.org

Thi...

Customer Driven Service Technical Brief
Available in: Hardcopy Category: Transit Operations,National RTAP,Transit Personnel Publish Date: 07/18/2011
This National RTAP Technical Brief provides an overview of the format, content and use of the Customer Driven Service Training Module. Particular focus is given to the keys of customer service, creating a culture in customer service, taking care of your customers and customer service breakdowns.

Customer Driven Service Webinar Presentation
Available in: Hardcopy Category: Transit Operations,National RTAP,Transit Personnel Publish Date: 07/22/2011
This is a video and PDF of the PowerPoint presentation given during the Customer Driven Service webinar.

The Customer Driven Service training module focuses on teaching transit staff that interact with customers the importance of customer service, as well as providing them with the tools and training they need to provide excellent customer service regardless of the situation or the customer. This learners guide offers fast facts, best practices, exercises, quizzes and other guidelines to help drivers, dispatchers and other transit staff cultivate the best attitude for truly excellent customer service.

Customer Information at Bus Stops
Available in: Category: Management and Administration,Transit Operations,Planning and Design Publish Date: 01/01/1996
TRB's Customer Information at Bus Stops addresses the concerns and the importance of on-street displays for transit agencies.  It is suggested that though there are concerns regarding the cost-effectiveness and the maintenance of these information displays, it is agreed upon that they are an important part of increasing passenger awareness when it comes to scheduling and scheduling changes and general information.

Customer-Focused Service Guarantees and Transparency Practices
Available in: Category: Transit Operations Publish Date: 03/29/2018
TRB's Transit Cooperative Research Program (TCRP) Synthesis 134: Customer-Focused Service Guarantees and Transparency Practices documents the nature and prevalence of customer-focused practices among transit providers in North America and other areas. Service guarantees describe the level of service customers can expect and the procedures they may follow if standards are not met. Transparency practices might include reporting performance metrics as online dashboards or report cards on the agency’s website.

Customer-Focused Transit: A Synthesis of Transit Practice
Available in: Category: Transit Operations Publish Date: 01/01/2002
TRB’s Transit Cooperative Research Program (TCRP) Synthesis 45: Customer-Focused Transit discusses the implementation of customer service programs and what has made certain programs successful, such as the use of customer input and involving employees.

Data Analysis for Bus Planning and Monitoring
Available in: Category: Management and Administration,Statistics and Data Publish Date: 01/01/2000
TRBs Transit Cooperative Research Program (TCRP) Synthesis 34: Data Analysis for Bus Planning and Monitoring reviews the state of the practice in how data are analyzed. Data collection systems are assessed in terms of measurement error, reliability and analysis methods. It addresses methods used to analyze data and what computer systems are used to store and process data. It also covers accuracy issues and error in estimates.

Data Sharing Guidance for Public Transit Agencies – Now and in the Future
Available in: Category: Statistics and Data,Transit Operations Publish Date: 05/18/2020
The TRB Transit Cooperative Research Program's TCRP Research Report 213: Data Sharing Guidance for Public Transit Agencies – Now and in the Future is designed to help agencies make decisions about sharing their data, including how to evaluate benefits, costs, and risks.

DATTCO Distracted Driving Training
Available in: Hardcopy Category: Safety and Security,Transit Personnel Publish Date: 04/21/2016
Brian Gagne, formerly of DATTCO, delivered a training session on Distracted Driving at the Connecticut RTAP 2016 Conference.  The training contains a PowerPoint presentation and video training. National RTAP has one copy of the disc available for loan.  If you would like to borrow the disc, please contact info@nationalrtap.org.