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Benchmarking and Comparative Measurement for Effective Performance Management by Transportation Agencies
Available in: Category: Statistics and Data,Planning and Design Publish Date: 02/27/2019
TRB's National Cooperative Highway Research Program (NCHRP) Research Report 902: Benchmarking and Comparative Measurement for Effective Performance Management by Transportation Agencies presents guidance and examples for selection of peer groups to ensure that benchmarking is effectively applied to enhance transportation system performance. Benchmarking—comparison of oneself with peers—has been successfully applied in many fields as a tool for assessing system performance, communicating about system performance with a broad stakeholder audience, and supporting performance management. The report includes practical guidance on how transportation agencies can undertake benchmarking to improve system performance management practices and highlights applications of the guidance in t...

Best Practices and Marketing to Increase Rural Transit Ridership and Investment
Available in: Category: Management and Administration,Transit Personnel Publish Date: 12/01/2018

National Cooperative Highway Research Program's (NCHRP) contractor's final report: Best Practices and Marketing to Increase Rural Transit Ridership and Investment describes best practices and marketing to increase rural transit ridership and investment.  The analysis includes individual best practices and examples of ways to understand return on investment.  The results of this research will provide State DOTs and their rural subrecipients with additional tools to advance the contribution public transit to meeting the mobility needs of our rural communities. Experiences and lessons learned are presented by topic, illustrated with case studies, and summarized across all examples.  One example is the Northeast Oregon Public Transit...


Best Practices in Rural Regional Mobility
Available in: Category: Planning and Design,Mobility Management Publish Date: 11/12/2017
TRBs National Cooperative Highway Research Program (NCHRP) Research Report 861: Best Practices in Rural Regional Mobility addresses the role of state transit program policies and regional planning agencies in the development of services that fall in the middle ground between intercity bus service and rural public transportation. This middle ground is defined as rural regional services. The report provides lessons learned on how to address needs for rural regional mobility, and includes a checklist for developing a rural regional route. 

Best Practices In Transit Service Planning
Available in: Category: Planning and Design Publish Date: 03/01/2009
This report from the National Center for Transit Research offers an adaptable, generic model template for fixed-route transit service planning, as well as a summary of best practices in the industry.

Best Practices Spotlight Article: Social Media
Available in: Hardcopy Category: Management and Administration,Planning and Design,National RTAP,Transit Personnel Publish Date: 06/29/2018
For rural and tribal transit agencies looking to implement or improve their social presence, we have included insights from several transit agencies who optimize social media in this National RTAP Social Media Best Practices article: 
  • Greenway Public Transportation
  • HIRTA Public Transit
  • Intercity Transit
  • Northern Arizona Intergovernmental Public Transportation Authority
  • OATS Transit
  • Standing Rock Public Transit

Best Practices: Coordination Between State DOTs and Transit Agencies in Asset Management and Capital Planning
Available in: Hardcopy Category: Management and Administration,Statistics and Data,Capital Assets,National RTAP,Transit Personnel Publish Date: 09/27/2018
This National RTAP Webinar, Best Practices: Coordination Between State DOTs and Transit Agencies in Asset Management and Capital Planning, focuses on coordination in asset management and capital planning between state DOT public transportation departments and rural transit agencies. The Pennsylvania Department of Transportation's (PennDOT) Bureau of Public Transportation (BPT) and Crawford Area Transportation Authority (CATA) serve as case studies. 

Better On-Street Bus Stops
Available in: Category: Safety and Security,Planning and Design,Rider Groups Publish Date: 01/01/2015
TRBs Transit Cooperative Research Program (TCRP) Synthesis 117: Better On-Street Bus Stops explores how transit agencies can make on-street bus stops accessible and safe for passengers and the transit agency.

Bloodborne Pathogen Training
Available in: Hardcopy Category: Safety and Security,Rider Groups,Transit Personnel Publish Date: 01/01/2012
Bloodborne Pathogen Training is an Access AriZe video where an instructor shows how to safely clean up potentially hazardous bodily fluid spills in a transit environment. The National RTAP Resource Center has 1 copy of the video available for loan.  Please contact info@nationalrtap.org if you would like to borrow the disc.

Boards That Perform (PowerPoint Presentation)
Available in: Hardcopy Category: Management and Administration,National RTAP Publish Date: 01/01/2007
This PowerPoint presentation is part of the National RTAP Boards That Perform training module. It serves as a training tool for board members.

Boards That Perform (Training Module)
Available in: Hardcopy Category: Management and Administration,National RTAP,Transit Personnel Publish Date: 01/01/2008
This National RTAP Training Module examines ten key roles and responsibilities for board members and provides guidance for holding effective board meetings, developing committee and advisory group structures, and dividing responsibilities between board members and staff.

The module includes a resource guide and accompanying training CD. DVDs that can be viewed on television DVD players are also available upon request to info@nationalrtap.org