Volunteer Drivers Toolkit

Appendix – Section 7 Case Studies

This appendix to Section 7 – Case Studies  contains a selection of resources that has been especially compiled for individuals and organizations wishing to learn more about a variety of  volunteer driver program related topics. The volunteer driver programs highlighted in Section 7 generously provided a many resources that will be useful to both new and seasoned volunteer driver programs. Those resources are included here along with other resources that will also be of value to programs looking for examples of materials and ideas that have worked well for other organizations.  Whenever possible, links are provided to online access.

Resources have been arranged in the following categories:

• Recruitment Materials 
• Handbooks and Guides for Volunteers
• Handbooks and Guides for Riders
• Insurance Resources 
• Organizational Policy and Procedure Resources (Confidentiality, HIPPA, first aid, etc.)
• Transportation Plans and Trip Logs
• Training materials
  

Recruitment Materials

The handbooks, guidebooks, fliers, and other materials included here are meant to provide guidance by sharing the recruitment techniques and processes used by the volunteer driver programs that participated in the case studies.  (Section 7 – Case Studies).

Section 2: Volunteer Driver Programs/The Importance of Community Relations offers guidance on the ongoing work and importance of taking an organized approach to promoting volunteer transportation programs and recruiting volunteer drivers. 

Included below:

Volunteer Driver Recruitment Flier, Hopelink Community Van 

Volunteer Transportation Recruitment Toolkit, King County Mobility Coalition (KCMC)/Eastside Easy Rider Collaborative, published April 2021

Volunteer Transportation Recruitment Toolkit, King County Mobility Coalition (KCMC)/Eastside Easy Rider Collaborative, published April 2021 (7 pages)

Handbooks, Guides, and Forms for Volunteers 

As discussed in Section 2: Volunteer Driver Programs/Personnel Policies all driver performance policies and processes should be included in volunteer driver handbooks. It is critical that volunteer drivers understand the expectations of the volunteer driver program and have the resources needed to provide safe rides for clients. The resources included here are all excellent examples of volunteer (driver) handbooks and guides that include necessary information and guidance for volunteers. 

Available on Program Website:

Nevada RSVP Volunteer Forms 

RSVP Volunteer Application (includes the RSVP Code of Ethics)

Community Van Volunteer Driver Application & Agreement Form

King County Metro’s Community Van webpage includes a Driver Toolkit section that includes the following components:elease forms 

• King County Metro Community Van – Community Van Volunteer Driver Selection Criteria 
• King County Metro Community Van - Driver Application and Agreement
• King County Metro Community Van Program - Program Participant Manual: For Community Transportation Coordinators and Volunteer Drivers
• King County Metro Transit Division - Community Van Driver Orientation
• King County Metro Transit Division – Disability Awareness
• King County Metro Community Van – Van Accessible Equipment Operations Tips Sheet

Compass IL New Freedom’s Volunteer Driver Application and Agreement, including State of Wisconsin Background Check Information and Release forms 

Included below:

Driver Guide to Volunteer Transportation in King County, King County Mobility Coalition (KCMC)/Eastside Easy Rider Collaborative, April 2021

Volunteer Driver Handbook, WexExpress New Freedom, December 2017, Includes Appendix:

• Appendix B Pre/Post Trip Inspection form
• Appendix C Incident Report 
• Appendix D Transportation Plan Correction Form
• Appendix E Medical Transportation Refusal & Release of Liability

Driver Guide to Volunteer Transportation in King County, King County Mobility Coalition (KCMC)/Eastside Easy Rider Collaborative, April 2021 (16 pages)

Volunteer Driver Handbook, WexExpress New Freedom, December 2017

Section 2: Volunteer Driver Programs/Policies and Procedures describes why policies and procedures are essential to the successful operation of volunteer driver programs. Program policies and procedures should be written and made readily available to all staff, both paid and unpaid. In some cases, it may be necessary to require that volunteers acknowledge understanding of certain policies in writing. The resources included here will be of great value in those cases.

Included below:

Notice of Privacy Practices (Brochure), WexExpress New Freedom Program,  January 2018 

Confidentiality Agreement, WexExpress New Freedom Program, January 2018

First Aid Kit/Supply Order Form, WexExpress New Freedom Program, January 2018

Notice of Privacy Practices (Brochure Front), WexExpress New Freedom Program, January 2018

Volunteer driver programs and sponsoring organizations must have a plan for training volunteer drivers. A checklist, like the one used by WexExpress New Freedom, will be helpful.