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A.C.C.E.S.S. Matters
Available in: Category: Transit Operations,Rider Groups Publish Date: 08/23/2013
A.C.C.E.S.S. Matters is a resource published by Easter Seals Project ACTION (ESPA). The video covers accessibility, communication, cooperation, excellence, sensitivity and service.


Access to Care for Rural People with Disabilities Toolkit
Available in: Category: Planning and Design,Rider Groups Publish Date: 12/13/2016
Rural Health Information Hub's Access to Care for Rural People with Disabilities Toolkit provides rural communities with the information, strategies, resources, and other important materials that could be helpful in implementing a program to improve access to care for people with disabilities. Modules include program models, implementation, evaluation, sustainability and dissemination. This toolkit was produced by the NORC Walsh Center for Rural Health Analysis, in partnership with the University of Minnesota's Rural Health Research Center, and in collaboration with the Rural Health Information Hub.

Accessible Shared Streets: Notable Practices and Considerations for Accommodating Pedestrians with Vision Disabilities
Available in: Category: Rider Groups Publish Date: 10/01/2017
FHWA's Accessible Shared Streets: Notable Practices and Considerations for Accommodating Pedestrians with Vision Disabilities reviews notable practices and considerations for accommodating pedestrians with vision disabilities on shared streets. It focuses on streets where pedestrians, bicyclists, and motor vehicles are intended to mix in the same space. The guide includes a description of shared streets, an overview of vision disabilities and the strategies people with vision disabilities use to navigate in the public right-of-way. Recommendations include: planning project meetings should be held in accessible facilities, preferably locations served by transit, and directional indicators may be used to direct pedestrians to designated crossings and amenities like transit sto...

ADA Essentials for Transit Board Members
Available in: Hardcopy Category: Programs and Regulations,Management and Administration,Rider Groups Publish Date: 01/01/2011
Produced by Easter Seals Project Action (ESPA), ADA Essentials for Transit Board Members was created for public transit system board members to enhance their knowledge of the ADA as public policy and how the ADA affects public transit vehicle and facilities design as well as public transit service delivery. Information includes the federal role in administering the ADA. The handbook addresses the evolution of the ADA and the nationwide movement toward coordinated transportation planning, mobility management, and universal design.

Please note that there are several options for download or order when visiting the website link.  The National RTAP Resource Center also has several print copies that we would be able to ship to you.  If you would like one, ...

ADA Guide for Rural Demand-Response Transportation Service Providers
Available in: Category: Programs and Regulations,Rider Groups Publish Date: 11/17/2014
Produced by the Easter Seals Project ACTION (ESPA), ADA Guide for Rural Demand-Response Transportation Service Providers breaks down ADA regulations for rural operators. It examines vehicle, service and customer service policies.

ADA Paratransit Service Models
Available in: Category: Planning and Design,Rider Groups Publish Date: 04/13/2018
TRB's Transit Cooperative Research Program (TCRP) Synthesis 135: ADA Paratransit Service Models provides information about current Americans with Disabilities Act (ADA) compliant paratransit service models and the underlying reasons why specific transit agencies have opted to keep or change their service model. 

ADA Toolkit
Available in: Category: Programs and Regulations,Management and Administration,Rider Groups,Transit Personnel Publish Date: 05/27/2014
Produced by National RTAP, ADA Toolkit is an expansion of the ADA section of the Transit Manager's Toolkit, this resource provides information, best practices and tools for transit managers to comply with ADA regulations. Presented in the toolkit are various topics that will be relevant to the majority of agencies providing transportation services.

ADA Toolkit Update Webinar
Available in: Hardcopy Category: Programs and Regulations,Rider Groups,National RTAP Publish Date: 06/30/2020
The National RTAP ADA Toolkit was thoroughly updated in June 2020 with new content, resources, explanations, templates, questions and answers, glossary, and more. The Toolkit is meant to give rural and tribal transit managers an overview of their responsibilities under the Americans with Disabilities Act (ADA) regulations to provide equal service to all passengers.  Beth Hamby and Buffy Ellis, KFH Group, and Cara Marcus, National RTAP, provided an overview of the updated toolkit's sections, features, and functionality.

Addressing Changing Demographics in Environmental Justice Analysis, State of Practice
Available in: Category: Programs and Regulations,Statistics and Data,Rider Groups Publish Date: 02/01/2019
FHWA'S Addressing Changing Demographics in Environmental Justice Analysis, State of Practice documents how metropolitan planning organizations (MPO), State departments of transportation (DOT), and other transportation agencies are adapting Environmental Justice (EJ) analysis techniques to understand transportation impacts in communities undergoing rapid demographic change. The report also highlights national demographic trends, showing significant change in the size and location of low-income and minority households. These changes are documented in a series of State- and county-level maps demonstrating absolute and percent change in minority populations, low-income populations and limited English proficiency populations between the 1990 – 2010 decennial census per...

Addressing Difficult Customer Situations
Available in: Category: Rider Groups Publish Date: 03/06/2017
TRB's Transit Cooperative Research Program (TCRP) Synthesis 127: Addressing Difficult Customer Situations considers issues surrounding difficult customers or passengers and the variety of circumstances that can arise when they utilize transit system facilities or vehicles. The report identifies current practices used by transit agencies to prevent, prepare for, and deal with these incidents.