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101 Webinar Series: Title VI Requirements
Available in: Hardcopy Category: Programs and Regulations,Management and Administration,Rider Groups Publish Date: 07/29/2015
In this edition of the National RTAP 101 Webinar Series, Jonathan Ocana of the FTA Office of Civil Rights discussed Title VI requirements as they pertain to rural systems.

The Title VI Requirements presentation addressed creating a Title VI plan and requirements regarding Limited English Proficiency (LEP) populations, the Four Factor Analysis, translations, and handling complaints.

Download the related Q&A sheet for answers to questions asked before and during the webinar. A recording of the webinar is at www.nationalrtap.org/webinars.

101 Webinar Series: Title VI Requirements Q&A Sheet
Available in: Hardcopy Category: Programs and Regulations,Management and Administration,Rider Groups Publish Date: 07/29/2015
This Title VI Requirements Q&A Sheet provides questions and answers from the National RTAP 101 Webinar Series: Title VI Requirements. The webinar aired on July 29, 2015, presented by Jonathan Ocana of FTA's Office of Civil Rights. See the PowerPoint slides, especially the notes, for additional information.

101 Webinar Series: Veterans Highly Rural Transportation Grants
Available in: Hardcopy Category: Programs and Regulations,Rider Groups,National RTAP Publish Date: 09/28/2016
Learn about the Highly Rural Transportation Grant program, funded through the VA, in this National RTAP 101 Webinar Series webinar on Veterans Highly Rural Transportation Grants. Hear about the program from the federal, state, and local level, covering the program background, eligible applicants, future funding availability, and highlighting implementation of the program in Oregon, with lessons learned to share with other states and sub-recipients.

2 the Point - ADA and Sensitivity
Available in: Hardcopy Category: Rider Groups,National RTAP,Transit Personnel Publish Date: 04/18/2018

National RTAP 2 the Point Training Cards have been designed to be quick refresher trainings for transportation drivers that can be reviewed in the break room, while parked and waiting for a passenger to finish an appointment, or at the beginning of the day before beginning a route. Each card has training information on the front and a set of questions on the back.  After the driver finishes reviewing the information, he/she can answer the short quiz.  There is space at the bottom of the card for both the driver's and his/her supervisor's signature.

ADA and Sensitivity covers: general guidelines, customers with hearing impairments, customers with vision disabilities, customers who use service animals, and customers who use wheelchairs

This tr...


2 the Point - ADA and Sensitivity - Spanish
Available in: Hardcopy Category: Rider Groups,National RTAP,Transit Personnel Publish Date: 07/06/2018
National RTAP 2 the Point Training Cards have been designed to be quick refresher trainings for transportation drivers that can be reviewed in the break room, while parked and waiting for a passenger to finish an appointment, or at the beginning of the day before beginning a route. Each card has training information on the front and a set of questions on the back.  After the driver finishes reviewing the information, he/she can answer the short quiz.  There is space at the bottom of the card for both the driver's and his/her supervisor's signature.

ADA and Sensitivity covers: general guidelines, customers with hearing impairments, customers with vision disabilities, customers who use service animals, and customers who use wheelchairs

This training w...

2 the Point - Bloodborne Pathogens
Available in: eLearning, Hardcopy Category: Safety and Security,National RTAP,Transit Personnel Publish Date: 04/18/2018
National RTAP 2 the Point Training Cards have been designed to be quick refresher trainings for transportation drivers that can be reviewed in the break room, while parked and waiting for a passenger to finish an appointment, or at the beginning of the day before beginning a route. Each card has training information on the front and a set of questions on the back.  After the driver finishes reviewing the information, he/she can answer the short quiz. Bloodborne Pathogens covers: bloodborne pathogens and the workplace, cleanup procedures, removing soiled gloves, reporting pathogens and general tips. This training was released in 2013 and updated in 2018. The training cards are also available through National RTAP ...

2 The Point - Bloodborne Pathogens - Spanish
Available in: Hardcopy Category: Safety and Security,National RTAP,Transit Personnel Publish Date: 07/06/2018
National RTAP 2 the Point Training Cards have been designed to be quick refresher trainings for transportation drivers that can be reviewed in the break room, while parked and waiting for a passenger to finish an appointment, or at the beginning of the day before beginning a route. Each card has training information on the front and a set of questions on the back.  After the driver finishes reviewing the information, he/she can answer the short quiz.  There is space at the bottom of the card for both the driver's and his/her supervisor's signature.

Bloodborne Pathogens covers: bloodborne pathogens and the workplace, cleanup procedures, removing soiled gloves, reporting pathogens and general tips. 

This training was released in 2013 and updated ...

2 the Point - Certificates of Completion
Available in: Category: National RTAP Publish Date: 06/26/2013
National RTAP 2 the Point Training Cards have been designed to be quick refresher trainings for transportation drivers that can be reviewed in the break room, while parked and waiting for a passenger to finish an appointment, or at the beginning of the day before beginning a route. Each card has training information on the front and a set of questions on the back.  After the driver finishes reviewing the information, he/she can answer the short quiz.  There is space at the bottom of the card for both the driver's and his/her supervisor's signature.

If you would like to recognize your drivers for completing particular, or all, sections of 2 the Point Training, you can use these certificates of completion.  When printing these certificates, please select 'lands...

2 the Point - Customer Service
Available in: eLearning, Hardcopy Category: Transit Operations,Rider Groups,National RTAP,Transit Personnel Publish Date: 04/18/2018
National RTAP 2 the Point Training Cards have been designed to be quick refresher trainings for transportation drivers that can be reviewed in the break room, while parked and waiting for a passenger to finish an appointment, or at the beginning of the day before beginning a route. Each card has training information on the front and a set of questions on the back.  After the driver finishes reviewing the information, he/she can answer the short quiz.  There is space at the bottom of the card for both the driver's and his/her supervisor's signature.

Customer Service covers: who the customer is, transit customers' needs, quality customer service, morale, responding to customer complaints and dealing with difficult passengers.

This training was release...

2 The Point - Customer Service - Spanish
Available in: Hardcopy Category: Transit Operations,Rider Groups,National RTAP,Transit Personnel Publish Date: 07/06/2018
National RTAP 2 the Point Training Cards have been designed to be quick refresher trainings for transportation drivers that can be reviewed in the break room, while parked and waiting for a passenger to finish an appointment, or at the beginning of the day before beginning a route. Each card has training information on the front and a set of questions on the back.  After the driver finishes reviewing the information, he/she can answer the short quiz.  There is space at the bottom of the card for both the driver's and his/her supervisor's signature.

Customer Service covers: who the customer is, transit customers' needs, quality customer service, morale, responding to customer complaints and dealing with difficult passengers.

This training was release...