Hot Topics

This section includes informational and technical assistance resources are some of the most highly requested from National RTAP customers within the past year. If you would like any lists of hot topics that were on this page from previous years, please contact info@nationalrtap.org. Additional collections of resources are contained in our Topic Guides on the following subjects:

The following are selected resources that answer questions posed by users of the National RTAP Resource Center, and respondents to our national surveys of transit organizations.

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Administration for Community Living (ACL)'s What do Older Adults and People with Disabilities Need to Know about Coronavirus Disease 2019

American Bus Association (ABA)'s Sample Policies for Post-Pandemic Cleanliness and Safety

American Industrial Hygiene Association Back to Work Safely web page

American Public Transportation Association (APTA) webpage on Public Transit Response to CoronavirusPublic Transportation Responds: Safeguarding Riders and Employees, Cleaning and Disinfecting Transit Vehicles and Facilities During a Contagious Virus Pandemic, and Developing a Pandemic Virus Service Restoration Checklist

Candid (formerly Foundation Center and GuideStar) Funding for Coronavirus (COVID-19) web page

Casper Area Transportation Coalition (CATC/The Bus) Infectious Pandemic Plan

Centers for Disease Control and Prevention (CDC):

Community Transportation Association of America (CTAA) COVID-19 Resources and News webpage and Buyer's Guide, and COVID-19 Best Practices in Wheelchair SecurementProperly Cleaning a Vehicle and Other Transit FacilitiesRecommended COVID-19 Safety Protocols, and State by State COVID-19 NEMT Guidance Tool

Easter Seals Project Action (ESPA) Coronavirus: Staying Healthy Together

Enid Public Transportation Authority Infectious Pandemic Plan

Environmental Protection Agency (EPA) List of Registered Disinfectants for Use Against SARS-CoV-2 (a Coronavirus that Causes COVID-19)

Federal Transit Administration (FTA) webpage on Novel Coronavirus (COVID-19)

Government Technology Resource Guide to Coronavirus for Government Leaders

Harvard University's COVID-19 Resources for Indian Country

Heart of Iowa Regional Transit Agency (HIRTA) Pandemic Plan

Johns Hopkins Center for Systems Science and Engineering's interactive map of Coronavirus COVID-19 Global Cases

National Aging and Disability Transportation Center (NADTC)'s, COVID-19 Resources web page Operating Volunteer Driver Programs in a Pandemic and Recommendations for Implementing New COVID-19 Policies for People with Disabilities

National Center for Mobility Management (NCMM) COVID-19 Resource Center and COVID-19: Implications for People with Disabilities and Mobility Managers

National RTAP's Coronavirus Disease 2019 (COVID-19): Information and Resources for TransitPeer Roundtables and Panel Discussions on COVID-19, Transit Driver Shields for Social Distancing, and our Calendar of Events includes upcoming webinars and peer roundtables about COVID-19.

National Safety Council (NSC) Guidance for Employers: COVID-19 and the Workplace

Oregon Health Authority's Reopening Guidance: Specific Guidance for Transit Agencies

RHIhub's Rural Response to Coronavirus Disease 2019 (COVID-19)

Shared Use Mobility Center's (SUMC) COVID-19 Crisis Impact on Transit & Shared Mobility

Trucker's Against Trafficking's COVID-19 Impact on Trafficking: Update for the Bus Industry

University of Iowa RUPRI Center for Rural Health Policy Analysis Counties with COVID Cases interactive map

University of Oregon StoryMap about how Transit Authorities have responded to COVID-19

U.S. Chamber of Commerce's Combating the Coronavirus web page and State Business Reopening Guidance

U.S. Department of Agriculture (USDA) COVID-19 Federal Rural Resource Guide

U.S. Department of the Interior Bureau of Indian Affairs (BIA) Coronavirus Disease 2019 (COVID-19) Outbreak web page

World Health Organization (WHO)'s Coronavirus Disease (COVID-19) Advice for the Public: When and How to Use Masks

WSP's Public Transportation and COVID-19 Funding and Finance Resiliency: Considerations When Planning in an Unprecedented Realm of Unknowns


Customer Service

Easter Seals Project Action's (ESPA) Transit Call Centers: A Front Line in Customer Service Webinar

Metro Magazine's How Can Transit Enhance the Customer Experience?

National RTAP's 2 the Point - Customer Service

National RTAP's Customer Driven Service Learner's Training Module, Technical Brief and Webinar

National RTAP's John Martin series, Customer Service in Rural Transit: How to Identify and Meet Customer Needs Webinar and Technical Brief

National RTAP's John Martin series, Customer Service in Rural Transit: Exceptional Customer Service Across Generations Webinar and Technical Brief

National RTAP's Problem Passengers: Managing Difficult Passengers & Situations

SURCOM's Customer Service for Rural and Tribal Transit Providers

TCRP's Addressing Difficult Customer Situation

TCRP's Customer-Focused Service Guarantees and Transparency Practices

TCRP's Customer-Focused Transit


Disadvantaged Business Enterprise (DBE)

Minority Business Development Agency's (MBDA) How do MBEs participate in the Department of Transportation's DBE Program?

National RTAP's Understanding DOT'S Disadvantaged Business Enterprise (DBE) Program

NCHRPs Compendium of Successful Practices, Strategies, and Resources in the U.S. DOT Disadvantaged Business Enterprise Program

Southern Nevada Transit Coalition's Sample Transit Agency DBE Program Plan

TRB's  Evaluating Goals Under the Disadvantaged Business Enterprise Program

U.S. DOT's DBE Program Overview, Video and Best Practices

Sexual Harassment

International Transport Forum's Women’s Safety and Security: A Public Transport Priority

Mobility Lab's How Can Transit Agencies Make their Facilities Safe from Sexual Harassment?

National RTAP's Problem Passengers: Managing Difficult Passengers & Situations 

U.S. DOT Policy Statement on the Prevention of Harassment

Transportation Network Companies

Congressional Research Service's Vehicle Electrification: Federal and State Issues Affecting Deployment

FTA's Shared Mobility Frequently Asked Questions

DePaul University's Chaddick Institute for Metropolitan Development's Partners in Transit: A Review of Partnerships between Transportation Network Companies and Public Agencies in the United States

Great Plains Institute's Summary of Best Practices in Electric Vehicle Ordinances

MassMobility's Partnering with Transportation Network Companies to Improve Mobility for Older Adults, People with Disabilities, and Low-income Individuals in Massachusetts 

National Center for Sustainable Transportation's The Effects of Ride Hailing Services on Travel and Associated Greenhouse Gas Emissions and Emissions Benefits of Electric Vehicles in Uber and Lyft Services

Texas A&M Transportation Institute Policy Implications of Transportation Network Companies

PEW Research Center's More Americans are Using Ride-Hailing Apps

National Public Radio (NPR)'s Ride Hailing In Rural America

TCRP's Legal Considerations in Relationships Between Transit Agencies and Ridesourcing Service Providers

University of Texas' Investigating Objective and Subjective Factors Influencing the Adoption, Frequency, and Characteristics of Ride-Hailing Trips 



MassMobility's Innovations in Volunteer Transportation: Examples of Technology: Enhancing the Performance of a Volunteer Driver Program 

MassMobility's Toolkit for Starting or Operating a Volunteer Driver Program

Minnesota Council on Transportation Access' (MCOTA) Cost-Benefit Analysis of Volunteer Driver Programs: Minnesota Case Studies

NADTC's Volunteer Transportation Programs

National RTAP's Volunteers in Transportation: Some Issues to Consider

Updated October 16, 2020