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Developing Effective Policies and Procedures (Technical Brief)

This National RTAP Technical Brief, Developing Effective Policies and Procedures, outlines the most important things to keep in mind when developing policies and procedures for the rural transit system, and ways to ensure their effectiveness once they are in place. A particular focus is placed on issues related to the system itself and issues related to employees and human resources. 

The technical brief was released in 2008 and updated in 2018.