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John Martin Series: Exceptional Customer Service Across Generations (Webinar)

This is a video and a PDF of the PowerPoint presentation given during the Exceptional Customer Service Across Generations webinar in the National RTAP John Martin series.

This webinar, Exceptional Customer Service Across Generations, the third of a five-part series by John Martin, discusses the generational dynamics that are changing the shape of community transit. John explains the differences between generations; presents generational challenges and opportunities in rural transit; and shares ten rules for exceptional customer service across generations for both the internal workplace and external customers.