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Customer Driven Service Technical Brief

This National RTAP Technical Brief provides an overview of the format, content and use of the Customer Driven Service Training Module. Particular focus is given to the keys of customer service, creating a culture in customer service, taking care of your customers and customer service breakdowns.

Citation: National RTAP. Customer Driven Service Technical Brief. 2011. http://nationalrtap.org/Resource-Library/Advanced-Search/?fid=227

Permanent URL: http://nationalrtap.org/Resource-Library/Advanced-Search/fid=227