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Customer Driven Service (Learner's Training Module)

National RTAPs Training Module, Customer Driven Service, focuses on teaching transit staff that interact with customers the importance of customer service, as well as providing them with the tools and training they need to provide excellent customer service regardless of the situation or the customer. This learner’s guide offers fast facts, best practices, exercises, quizzes and other guidelines to help drivers, dispatchers and other transit staff cultivate the best attitude for truly excellent customer service.

The learners component of Customer Driven Service includes a learner's guide and Self-Paced eLearning Course on CD. DVDs that can be viewed on television DVD players are also available upon request to info@nationalrtap.org

This module is a 2011 update of Building Customer Service.

Citation: National RTAP. Customer Driven Service Learner's Training Module. 2011. http://nationalrtap.org/Resource-Library/Advanced-Search/?fid=212

Permanent URL: http://nationalrtap.org/Resource-Library/Advanced-Search/fid=212