X

Available In:
Hard Copy
Categories:
Transit Operations
    - Customer Service
National RTAP
    - John Martin Series
    - Products
Transit Personnel
    - Dispatch Staff
    - Drivers
    - Volunteers

John Martin Series: Customer Service in Rural Transit: How to Identify and Meet Customer Needs (Technical Brief)

This National RTAP Technical Brief from the John Martin series,  Customer Service in Rural Transit: How to Identify and Meet Customer Needs, explains why a customer service perspective is now more important than ever in the transit industry. Outlined are the best practices of a modern day customer service program along with easy, no cost ways to implement an exceptional customer service program that will turn everyday riders into apostles.

Citation: