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Getting Started: Creating a Vision and Strategy for Community Transit
Available in: Hardcopy Category: Planning and Design,National RTAP,Transit Personnel Publish Date: 05/31/2017
Getting Started: Creating a Vision and Strategy for Community Transit is a National RTAP Technical Brief that looks at the ways in which transportation professionals can build a solid foundation of support for transit that can be both initially successful and sustainable into the future. It presents start-up strategies that focus on what rural, small urban and specialized transportation communities need in terms of service. (Operational issues are discussed in a companion technical brief entitled Developing, Designing and Delivering Community Transit Services.)

GTFS Builder Getting Started Guide
Available in: Hardcopy Category: Transit Operations,Planning and Design,National RTAP Publish Date: 11/13/2013
This is the National RTAP Getting Started Guide for the GTFS (General Transit Feed Specification) Builder web app.

National RTAP eLearning Team Admin Getting Started Guide
Available in: Hardcopy Category: Management and Administration,National RTAP Publish Date: 09/02/2015
Download this document to learn how to set up your transit agency team in the National RTAP eLearning Learning Management System (LMS), register your staff as learners, start accessing online training, and download reports on your learners' progress and results.

National RTAP eLearning is the portal to online training for rural and tribal transit operators and state program managers. This LMS allows transit employees to take self-guided, online courses on topics such as emergency management, problem passengers, and general refresher trainings.

Access the National RTAP eLearning portal

START Online
Available in: eLearning Category: Safety and Security,National RTAP,Transit Personnel Publish Date: 10/12/2015
National RTAP's START Online eLearning Module offers basic safety training for new transit drivers or refresher training for more experienced drivers. This online course enhances and reinforces learning through interactive exercises, scenarios, games, and quizzes, and tests learning in a final exam. START Online is available for free on the National RTAP eLearning systemYou will need to register, at no cost, to access the online course, or you can order the hard-copy START Learner's Guide, which includes a DVD version of the online course. 


The content is broken up into three...


START Safety Training and Rural Transit (Instructor's Training Module)
Available in: eLearning, Hardcopy Category: Safety and Security,National RTAP,Transit Personnel Publish Date: 10/19/2015
The National RTAP START Safety Training and Rural Transit Training Module offers information for training new drivers or for refresher training for experienced drivers. The course consists of three training sections:
  • Vehicle Safety
  • Driver/Operator Safety
  • Passenger Safety
The written content was updated in 2015.

The Learner's Guide includes a disc with training videos; a PowerPoint presentation and other instructor materials; and a Flash version of the previous START module. DVDs with videos that can be viewed on television DVD players are also available upon request to info@nationalrtap.org.

There is an interactive online version of this course –

START Safety Training and Rural Transit (Learner's Training Module)
Available in: Hardcopy Category: Safety and Security,Rider Groups,National RTAP,Transit Personnel Publish Date: 02/06/2018
The National RTAP START Safety Training and Rural Transit Learner's Training Module offers information for training new drivers or refresher training for experienced drivers. The course consists of three sections:
  • Vehicle Safety,
  • Driver/Operator Safety
  • Passenger Safety

The written content was updated in October 2015. A section on Securing Motorized Wheelchairs and Scooters was added to START in February 2018.

The module includes a computer disc with training videos; a PowerPoint presentation and instructor materials; and a Flash version of the eLearning START module. DVDs with videos that can be viewed on television DVD players are also available upon request to info@nationalrtap.org.

There is an inter...

Toolkit for Starting or Operating a Volunteer Driver Program
Available in: Category: Management and Administration,Transit Personnel Publish Date: 08/01/2016
MassMobility's Toolkit for Starting or Operating a Volunteer Driver Program contains practice briefs, sample materials, resources and trainings about volunteer driver issues including liability, insurance, recruitment and retention.