Mobility Management Topic Guide

Mobility management is the idea of using available resources to get passengers from point A to point B. It usually focuses on coordination between different agencies providing transportation, and may include a technological component (ITS), such as scheduling and dispatching software, or regional website-based demand-response services.

National RTAP Resources

Dispatching & Scheduling Training Module, 2021

Mobility Management Matters Twitter Chat Summary, 2022

Mobility Management Peer Forum - this platform provides an opportunity for mobility managers from various backgrounds to engage in discussions on coordination topics.  Mobility managers can request to join.

National RTAP and AASHTO Transit Management, Opportunities for Rural Mobility as a Service (MaaS), 2025

National RTAP, NADTC, NCMM, and the VA Office of Rural Health Mobility Management and Veterans Transportation to Healthcare Webinar, 2023

Transit Manager's Toolkit Chapter on Coordination and Mobility Management, 2024

Organizations and Programs

APTA's Mobility Innovation Hub

Coordinating Council on Access and Mobility Technical Assistance Center (CCAM-TAC)  provides mobility management technical assistance and a Mobility Management Resource Center

FTA's Mobility on Demand Sandbox Program and Mobility Management webpage, 2025

ITNAmerica's Rides in Sight contains a searchable database of national senior transportation options

National Aging and Disability Transportation Center (NADTC) provides mobility management training and maintains a collection of resources

Reports and Presentations

Coordinating Council on Access and Mobility Technical Assistance Center's (CCAM-TAC) Mobility Management for All eLearning Course

FTA's Mobility Management, Mobility on Demand, Mobility for All Presentation, 2018 and Mobility Payment Integration: State-of-the-Practice Scan, 2019

Hawai‘i Island Shared Mobility Roadmap, 2020

International Transport Forum's Innovations for Better Rural Mobility, 2021

MassDOT/MassMobility's Partnering with Transportation Network Companies to Improve Mobility for Older Adults, People with Disabilities, and Low-income Individuals in Massachusetts, 2019, and Staff Training: Creative Approaches to Expand Community Mobility, 2019

Mississippi Mobility Managers, State Level Mobility Management Benefits Local Communities, Presentation at the National RTAP 2023 Technical Assistance Conference

National Aging and Disability Transportation Network's (NADTC) Creating Inclusive Shared Mobility for Older Adults and People with Disabilities, 2019

National Center for Mobility Management (NCMM), note that NCMM transitioned to CCAM-TAC in 2025.

• Mobility as a Service: Concept and Practice, 2018
• Mobility Management: State of the States Report, 2018
• Building a Regional Mobility Management Network: Lessons from a Regional Planning Organization, 2018
• Leveraging Resources from the Coordinating Council on Access and Mobility (CCAM), 2020
• Integrating Emergency Management and Mobility Management, 2020
• Mobility Management State Network Implementation Guide, 2023
• Statewide Mobility Management: Factors Affecting the Creation and Success of Networks, 2020
• Framework to Develop a Continuum of Mobility Services, 2021
  
  

NCMM and FTA's Competencies for the Practice of Mobility Management, 2016

NCCM and SeniorCorps' Mobility Management: Introduction, Implementation, Community Service and Seniors, 2017

NCHRP's Expanding Access to Our Communities: A Guide to Successful Mobility Management Practices in Small Urban and Rural Areas, 2018, and Connecting Transportation & Health: A Guide to Communication & Collaboration, 2019

Rural Information Hub Rural Transportation Toolkit Chapter on Mobility Management, 2025

Shared-Use Mobility Center's (SUMC) Case Study: Integrated Mobility Services with Connect2Transit, Marin County, CA, 2020

SUMC and NCMM's Examples of Mobility on Demand Policies and Public-Private Partnerships to Increase Accessibility, 2020

United Nations Economic Commission for Europe's Mobility Management: A Guide of International Good Practices, 2020

DISCLAIMER: The resources provided in each topic guide are not an exhaustive survey of every available resource on each topic. If you would like to add a resource to a Topic Guide, please email info@nationalrtap.org. This document was prepared by National RTAP with the financial assistance of the U.S. Department of Transportation. The contents do not necessarily represent the opinions or policy of any agency of the U.S. Government, and the U.S. Government assumes no liability for the contents or use thereof. It does not have the force and effect of law and is not meant to bind the public in any way.

Updated June 20, 2025