Available In:
Hard Copy
Categories:
Transit Operations
    - Customer Service
National RTAP
    - Products
Transit Personnel
    - Administrative Staff
    - Dispatch Staff
    - Drivers
    - Heads of Agencies
    - State Program Managers
    - Transit Management
    - Volunteers

Customer Driven Service (Learner's Training Module)

National RTAP's Training Module, Customer Driven Service, focuses on teaching transit staff that interact with customers the importance of customer service, as well as providing them with the tools and training they need to provide excellent customer service regardless of the situation or the customer. This learner’s guide offers fast facts, best practices, exercises, quizzes and other guidelines to help drivers, dispatchers and other transit staff cultivate the best attitude for truly excellent customer service.

The learner's component of Customer Driven Service includes a learner's guide and Self-Paced eLearning Course on CD. DVDs that can be viewed on television DVD players are also available upon request to info@nationalrtap.org

This module is a 2011 update of Building Customer Service.